Policies

Juniper Hill BnB strives to maintain a safe, quiet and pleasant environment for all guests…

To ensure this, we have adopted the following policies. By securing a reservation, guests acknowledge that they have read and agree with the following policies.

Reservations

Published rates are subject to change without notice and may vary according to availability, special events, and holidays.  Room rates are for single or double occupancy.  Please mention any gift certificate or coupon at time of booking.

Prices do not include 11% NYS sales and hotel room occupancy taxes.

A credit card or cash/check deposit is required to reserve a room.  Prepayment of 50% of total cost or the cost of one night’s stay, whichever is greater, will confirm your reservation. Full payment is required for reservations less than two (2) weeks before your arrival.  Your reservation balance is collected upon your arrival and check-in. Payment of reservation balance is collected 60 days prior to graduations/special events/Grass Roots Festival.

We accept Visa/Mastercard/Discover or cash/checks.

$30 charge per extra person, or extra bed. 2 extra adults/children can be accommodatedonly in the Mary Cassatt Suite (when the 3 season sleeping porch is open). One (1) child (13-17) can be added to the John Singer Sargent Room or Mary Cassatt Suite with the addition of a twin sized bed. Please note The Perry, Benson and Hale Rooms cannot accommodate an additional bed.

There is a two (2) night minimum stay for weekends (Friday and Saturday) from May 15 – November 10 at Juniper Hill BnB. Holiday/special event weekends in any other season will have minimum night stays clearly marked. Please check for one (1) nighters as they become available. Occasionally rooms not booked by Thursday 9pm for the upcoming two (2) night weekend may be released as one (1) nighters for that Friday/Saturday.

There is a three (3) night minimum stay for Cornell University’s graduation. For Ithaca College graduation there is a two (2) night minimum stay.  We take bookings up to two (2) years in advance. Reservations for both College Graduations are taken beginning June 1st.  (for example, 2018 college reservations are accepted June 1st, 2016; 2019 reservations will be accepted starting June 1st, 2017, etc.) Reservations are accepted first come, first serve. We suggest you book online for accuracy.

There is a three (3) night minimum stay for The Grass Roots Festival. We take bookings up to two (2) years in advance. Reservations are accepted first come, first serve. We suggest you book online for accuracy.

(Phone reservation hours are currently 9am to 9pm, 7 days per week)

Active Duty Military or Reserve will receive a 10% discount as our way of saying “Thank You” for your service to our country. Military ID must be presented upon arrival to verify active duty status. Please mention this special when making your reservation in order to receive the discount.

We will no longer be able to honor any discounts other than military or currently advertised special discounts. Thank you for your understanding.

Check-in

Check-in is between 3 and 8 PM.  Early/late check-in requires notification and approval at time of your reservation or as far in advance as possible, no later than 24 hr. prior to your arrival.  You may be subject to a $25 per hour fee for arrivals before 3 PM or after 8 PM.

Checkout is no later than 11 AM. When available late check-out may incur an additional $25 per hour.  In late checkouts, if the room gets booked for the checkout day, we reserve the right to cancel the later checkout in order to accommodate the arriving guests.

All unregistered guests will be asked to sign in on arrival.  Well-mannered children 13 and over are welcome.  Children under 18 years of age cannot be left at Juniper Hill BnB without an adult parent or guardian accompanying them at all times.

cody-cornell-innSorry, we cannot accept pets, but please enjoy our Golden Doodle named “Cody”.  He is not allowed in guest rooms, but you may meet him in the downstairs common rooms or at breakfast.  If you are traveling with your pet, a wonderful pet B&B, The Bed & Biscuit, is in Ithaca.

 

Cancellations/Reservation Changes

All confirmed reservation cancellations/changes may be subject to a $25 administrative fee.

To avoid any confusion we require that you call in and speak to a proprietor in order to cancel or make changes to your reservation.

For cancellations of 14 days or more prior to arrival (60 days prior to arrival for graduations/special events/Grass Roots Festival), you will be refunded your entire deposit minus a $25 administrative fee per room reserved.  If you reschedule your stay for at least the same amount of days, a full credit will be applied to your new reservation and the administrative fee will be waived.

For early departures and cancellations less than 2 weeks (60 days prior to arrival for graduations/special events/Grass Roots Festival), you are responsible for the entire amount of your stay, per room reserved. We cannot reschedule during this time frame.  We will gladly refund you for days not stayed only if we are able to rebook all the days. Your refund, if any, would be determined and either sent to you after the intended reservation dates or applied to any confirmed future reservation, minus the $25 administrative fee per room reserved.

Juniper Hill cannot refund or reschedule your reservation for inclement weather or other circumstances beyond our control.   We strongly encourage the purchase of Travel Insurance to protect your investment.

Service Charges

Juniper Hill is not responsible for any lost/left items.  Once discovered, we make make every reasonable effort to notify and return left items to their owners. Any expense incurred for the return is the responsibility of the guest and needs to be paid in advance. Guests are kindly requested to provide proprietors with prompt notice of any accident that results in soiled fabrics or carpets, item breakage, or other damage to help minimize the need for cleaning/replacement.  Accidents are naturally expected; however, cleaning/replacement charges may be necessary if damage is beyond normal expected facilities use and/or to replace missing or severely damaged items.

Smoking

No smoking is permitted within or immediately adjacent to Juniper Hill BnB for health and fire hazard reasons.  A designated outside smoking area with ashtrays is available for guests’ use.  Due to fabric and upholstery tendency to harbor smoke odors, a $300 cleaning fee will be charged to the credit card on record for anyone not adhering to the smoking policy.  Due to insurance limits and local fire codes, candles, incense, or similar products with open flames may not be brought and used on the property other than by Juniper Hill BnB proprietors.

A Pleasant Stay for All

Although measures have been taken to reduce noise transmission within the house, Juniper Hill has its squeaks, creaks, radiator hissing, and bumps in the night.  Each guest is asked to be respectful and considerate of other guests to ensure a pleasant and quiet stay for all

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